PRIVACY POLICY

Your privacy

M.G. Timinis & Sons Ltd – as the owner of timinis.com – is committed to protecting the privacy of our web site visitors and customers and their personal data. Once received, your personal data are kept safe in our records via an electronic platform which constitutes part of our company’s records.

By completing all relevant information for the purposes of placing an order with us, you automatically consent to the storage of your data in our company’s records.

We will not disclose or trans print information or any personal data about our customers to third parties except where it is required in order to provide a service to you – for example delivery of orders, customer research or where we have your permission to do so.

We will not forward your name, address, e-mail address, credit card information or any other personal information you have provided to us, to any third party (excluding partners of our network of online services) without your permission.

You may revoke your permission –consent for the keeping of your personal data in our records, at any time with effect for the future by written notice to Arch. Makariou III, 250-275 Limassol or by email to [email protected]

Transfers of your data

The data that we collect from you may be transferred to, and stored at, a destination outside Cyprus for data administration and hosting purposes. This transfer of data and information may be required in order to fulfil your order, process your payment details or provide other support services.

The best is done on our part to protect your personal data, but cannot guarantee the security of data transmitted to our site against all risks. However, we can ensure that once we have received your information, we use our security features to protect your data by trying to prevent unauthorised access.

If you wish to view, verify or modify the details you have submitted to timinis.com you may do so at any time, by accessing your account information section or by contacting us using the contact information provided on this web site. We request proof of identity (e-mail address and password submitted upon registration) before we reveal information. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal information.

Data that are still required to complete the services requested by you, especially the performance and completion of orders, cannot be deleted. The data will be deactivated upon completion of a delivery and/or refund, and furthermore will be deleted once the company policy for the retention of data is expired.

Third party sites

Our web site may contain links to third parties. If you follow a link to any of these web sites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these web sites.

We may use user data to create anonymous user profiles for purposes of market research, advertising or customised contents. As part of certain marketing activities, our service providers may obtain necessary data to process orders. They reserve the right to use this information only for their designated activities and are prohibited from sharing it with unauthorised third parties. You may object to any such use of your data by notice via post, fax or email to [email protected]

Cookies

COOKIES

A cookie is a small data file that is stored in your web browser, mobile phone, or tablet when you visit certain web pages, including the TIMS website.

They are useful as they allow us to use the encrypted information collected by them, to recognize you when you revisit our site and remember certain information about you, such as your name and email address.

We are committed to respecting and protecting your privacy and will ensure that all personal information collected by us is kept and treated in accordance with our Privacy Policy.

RETURNS POLICY

Rescission of the contract and Returns Policy

You are entitled to return your order placed with us, within 14 days from the day of receipt of the order by you or an assigned third party, without having to state any reason for the cancelation. You should thus fill the Return Form (found online here) and submitting it to us by email on [email protected] within the 14-day period stated above. Once we receive your Return Form, we shall contact you immediately confirming receipt.

You are obliged to return the items to us within 14 days from the date you informed us of your intention to return the items. Returns are to be made in the manner described below.

The right to return your order (in full or partial) will expire after 14 days from the day of receipt of the order, or if you fail to send the order to us within 14 days of submitting the Return Form.

• Returns accepted only if security ribbon remains attached

For returned items, we will issue you with a credit voucher which you can use to purchase anything of your choice of an equal value from Timinis.com including any postage costs. The credit voucher issued, is valid for a period of one month and can only be redeemed at Timinis.com

If you do not wish for a credit voucher to be issued, we can refund you. The refund will include the purchase price of the item/goods and all postage/shipping costs (if any) paid by the customer. (Greece/Cyprus)

When returned, the items/goods must be returned in its original condition which includes all tags and packaging and without being worn, washed or altered. For health and hygiene reasons we do not accept returns of underwear. All goods/items will be inspected upon return.

Goods must be returned in one package, using ACS Courier (for delivery in Cyprus + Greece) or DHL (for worldwide delivery) as the case may be. At all times, you should hold proof of returning the order, since we might require you to provide us with records of dispatch to us. You will be responsible for the costs of returning the goods to us unless we delivered the item to you in error, or if the item is faulty.

The goods are your responsibility until they reach our warehouse, therefore please ensure that they are properly packaged and that you keep your proof of postage.

Items/Goods must be returned to us at:

Timinis Offices. Archiepiskopou Makariou III, 250-275 , Limassol, Cyprus

All returns will be processed once we have received and checked the items. You will be notified by email.

Refunding the Purchase

Once the return has been checked by our team and a refund is possible, you will receive an email regarding the returned items. We will refund you as quickly as possible and provided the returned items/goods bear the characteristics set above. Please note:

The refund is always credited to the purchaser’ s account. The time it takes to receive your refund depends on the payment method or your credit card provider. For more information on returns, please see our terms & conditions. If you require further assistance, please contact us on [email protected]

PLEASE NOTE THAT:

• Goods are offered subject to availability. In the event of non-availability of goods, we reserve the right to rescind the contract.
• Prices and manufacturers specifications are subject to change without notice.
• Claims for damaged goods must be notified within 24 hours of receipt. Please inspect goods immediately.
• Orders delivered may be subject to a delivery charge, click here to see Delivery Conditions.
• Signing upon delivery for goods means that you accept the goods into your care, and that they have been received complete and in undamaged packaging. You have the right to refuse damaged or incomplete parcels.
• We do not deliver to P.O. Box numbers.
• The company policy is to dispatch goods within 48 hours of receiving your order and/or confirming payment, however, this can vary subject to availability of stock. Times quoted are made in good faith, but shall not be binding. M.G. Timinis & Sons Ltd cannot accept responsibility for transport delays causing late delivery.
• Late delivery does not entitle you to refuse or cancel the order.
• The user will indemnify M.G. Timinis & Sons Ltd against all claims, liabilities, damages, costs and expenses, including legal fees which may or may not arise out of the use of information of any kind contained within this web site.
• We do not accept any returns or exchanges of items purchased from Timinis.com in any of our other stores.
• All approved returns will be credited as soon as possible in the account and payment method as used for original purchase.

For any complaints please call 25 570570 (office hours : Monday to Friday 9:00-13:30, 14:30-18:00, Wednesday 9:00-13:00 and Saturday 9:00-13:00   or send an email to [email protected]

DELIVERY INFORMATION AND SHIPPING COST

Delivery Conditions.

1. Delivery in the areas controlled by the Republic of Cyprus:

Timinis Online delivers the products you have purchased, in all areas controlled by the Republic of Cyprus, using ACS COURIER.

M.G. Timinis & Sons Ltd – as the owner of Timinis.com- has a written & signed agreement with the above mentioned couriers regarding delivery of items.

Orders can be delivered:

• Delivery at your door by the above mentioned courier – Free of charge
• Pick up at courier’s office in your town – Free of charge

Timinis Online ensures each purchase during the time it is in transit, until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient for delivery purposes (for example as a gift) who is not yourself, then you accept that evidence of a signature by them (or delivery at that delivery address) is evidence of delivery and fulfilment by Timinis.com, and transfer of responsibility in the same way.

Orders will be dispatched as soon as the payment is confirmed and are usually delivered in max 2-5 working days at an agreed time of your choice. You will receive a call from the courier to confirm the time of delivery.

Please note that we do not deliver on Sundays and Bank holidays.

For more information, please contact us on [email protected]

Delivery Methods

Delivery at your door by the mentioned courier. Please see the ACS Courier Delivery Zones for available locations for delivery at your door. If your location is not listed in these zones the courier will contact you to agree the point of collecting your goods.

You can track your order at www.cyp.acscourier.net by entering your waybill number in the Track and Trace.

Your parcel will be delivered between 9:00 am – 5:30 pm Monday to Friday. The courier will contact you beforehand to confirm the delivery time.

2. Worldwide delivery:

Timinis.com also delivers the products you have purchased, worldwide, using DHL courier. In this case, shipping expenses will be applicable, and you will be required to pay the relevant fee relating to the country you wish for the order to be delivered.

M.G. Timinis & Sons Ltd – as the owner of Timinis.com- has a written & signed agreement with the above-mentioned couriers regarding delivery of items, and the shipping expenses applicable.

Orders can be delivered:

Delivery at your door by the above-mentioned courier Pick up at courier’s office in your town Timinis.com ensures each purchase during the time it is in transit, until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient for delivery purposes (for example as a gift) who is not yourself, then you accept that evidence of a signature by them (or delivery at that delivery address) is evidence of delivery and fulfilment by Timinis Online, and transfer of responsibility in the same way.

Orders will be dispatched as soon as the payment is confirmed and are usually delivered in max 2-5 working days at an agreed time of your choice. You will receive a call from the courier to confirm the time of delivery.

Please note that we do not deliver on Sundays and Bank holidays.

For more information, please contact us on [email protected]

Delivery Costs

For worldwide delivery, please see the DHL Delivery Zones for available locations for delivery at your door here.

Please see the DHL DELIVERY COSTS applicable here.

If your address is not listed in these zones the courier will contact you to agree the point of collecting your goods.

You can track your order at www.dhl.com by entering your waybill number in the Track and Trace.

The courier will contact you beforehand to confirm the delivery time.