You are entitled to return your order placed with us, within 14 days from the day of receipt of the order by you or an assigned third party, without having to state any reason for the cancellation. You should thus inform us within 14 days from receipt of the order that you wish to return it by filling the Return Form (found online here) and submitting it to us.
Please note that items you wish to return must meet the following conditions:
Items purchased online cannot be returned to our physical stores.
If you wish to return an item purchased from our online store, all returns must be processed by completing the online return form.
Please ensure that all mandatory fields in the form are completed accurately.
Returns submitted without a fully completed return form may experience delays or may not be processed.
Once the form has been submitted, please send the item(s) to the address below:
Arch. Makarios III Avenue 250, 3105 Limassol, Cyprus
Kindly include a note inside the parcel stating:
“Timinis Online Return”
Returned items must be sent in their original condition, with all original tags and packaging intact.
For any questions or further assistance, our Customer Service team is available to help at customerservice@timinis.com
Once the return has been checked by our team and a refund is possible, you will receive an email regarding the returned items. We will refund you as quickly as possible and provided the returned items/goods bear the characteristics set above.
Please note:
The refund is always credited to the purchaser’s account.
The time it takes to receive your refund depends on the payment method or your credit card provider.
For more information on returns, please see our terms & conditions. If you require further assistance, please contact us on customerservice@timinis.com
If you require any further assistance, please contact us at customerservice@timinis.com